dell

ITIL, the latest and the hottest in certification !!!

It has caught the fancy of almost everyone in IT :)

But what is it and why do you need to get into ITIL is a doubt that haunts alomst everyone....

Well, i tought with my time in implementing ITIL and learning on the job, a little clarity would be welcome by all IT'ers :)

ITIL is actually a set of 5 books that describe IT implementation BEST Practices which have been collected over time and by the master practitioners.

Dell Wins SSPA Star Award for Service Excellence

Dell today announced it has received the Service & Support Professionals Association’s (SSPA) STAR Award for Service Excellence.

Dell’s Global Services team won in the category of service excellence in mission critical support, hardware. Dell was recognized for its excellence in technical support and its ability to effectively maintain its customers’ mission-critical systems in continuous operation.

Dell Inc. said it delivered its first “Made in India ” computer , with hopes that production here will lift domestic sales in a market that is growing 30 percent a year. The desktop computer from Dell’s new plant near the southern Indian … Maybe this might help dell Reports 2Q Earnings Jump 46 Percent (San Francisco Chronicle) Dell Inc. said Thursday that preliminary second-quarter earnings jumped 46 percent on stronger sales of enterprise products and services, improved average selling prices and favorable component costs.

PC giant Dell, known to rely on direct online sales since 1990, is reportedly now looking at going the retail way...

It started, possibly, with Dell PCs going on sale in Wal-Mart stores in the US and Puerto Rico. And now the company is planning on putting its PCs on retail in Asia (India, China, and Japan), and Australia.
There is a feeling within industry that this paradigm shift in thinking might have been influenced by Michael Dell's return to the company early this year. Also that in trying to gain back some of the ground lost to Hewlett Packard (HP) globally, retail sales might be a huge bet.

Computer maker Dell has chosen Ubuntu as the operating system for its range of Linux computers for consumers.

Fans of Linux hope that the move will persuade more mainstream PC users to abandon Microsoft Windows and opt for the open-source operating system.

London-based firm Canonical, the lead sponsor of the Ubuntu project, will ensure the software works on Dell PCs.

Ubuntu includes software like office programs, e-mail, a browser, instant messaging software and a media player.

Dell to Expand Linux Factory Installed Options
Since launching Dell IdeaStorm a little more than a month ago, one idea has risen to and stayed at the top: better support for Linux. We have heard you and appreciate the direct feedback. On March 13, we responded by launching a Linux survey asking for your feedback on what you need for a better Linux experience. Thank you to the more than 100,000 people who took the survey. Here are some of the highlights from the survey:

After all the speculation, Dell has announced it will start selling computers with pre-installed Linux distributions instead of Microsoft Windows.

Reportedly, the idea is born out of IdeaStorm, Dell's all new Web site that was launched on Feb 16, and has since experienced a flood of requests, with users asking for Dell NBs and desktops loaded with pre-installed Linux distributions plus the open source alternative to Microsoft Office - OpenOffice.org.

Is Linux gaining popularity or Windows loosing popularity?

Let's guess who gains the popularity.

The new team of leaders at Dell Inc. is weighing whether to allow customers to opt for PCs with the Linux operating system instead of the default Windows after thousands of users voted for the idea on a company blog.

The idea appeared Friday on a company-hosted blog called Dell Idea Storm. CEO Michael Dell unveiled the blog Feb. 16 as part of his effort to reinvigorate the struggling company. Dell said he hoped to use the blog to collect users' feedback and improve customer service.

Inaugurates its fourth customer contact center in India at Gurgaon

Dell will start manufacturing all its products including desktops and laptops in India by the second half of 2007, the company said

Speaking at the inauguration of its fourth customer contact center in India at Gurgaon (Haryana) today, Dick Hunter, vice-president, customer experience and customer support at Dell, said the products would be manufactured at Sriperumbudur near Chennai.

Intel launches its first quad-core chips on Tuesday – the product of a reorganisation at the world's biggest chip company that is creating a dramatic acceleration in the performance of its products.

Over the past year, the company has moved from traditional processors with a single brain to those with two, and now four, in a move that has seen it overtake its rival Advanced Micro Devices and recapture its technology lead.