E-commerce

"According to a research, within the next 24 months over 58 percent of online businesses will improve their existing web sites, and 22 percent will purchase a new platform altogether," "Sixty-six percent of companies with a multi-channel sales strategy are making these changes to obtain a 360 degree view of their customers. The dominant strategy for accomplishing this customer centric approach is focused on three key areas: Customer Management, Merchandising and Inventory Management and Data Management.

Technology vendors that directly assist companies to centralize databases and provide visibility into their inventory and customer management systems can ultimately improve the customer experience."