Linux @ Call Center - Part 2 of 2

Linux in call center - Part 2 of 2

Convincing Management of Ace Money

We are thankful to the management of Ace Money for trusting us with their IT infrastructure & letting us deploy the infrastructure on Linux platform. Although initially we had to do a lot of convincing as the management was reluctant & was having the doubt whether the users will adopt the new system. But after some hard work, the management team gave us a go ahead with our proposal.

Adoption by the users

The next uphill task was how the users would react to the new system. We can say that the team here is computer literate but not tech savvy or geek crowd. We were astonished to see the level of adaptability within the users. Within 3 days almost everybody was comfortable in using the systems. The users are happy that for the past so many months of usage, their machines were never formatted as was the case with earlier systems. There are no viruses & still the system works very fast.

Costing

From a business perspective the owner is saving so much money in licensing fees & softwares that we have asked him to divert that money in creating better infrastructure & facilities for the employees. Increase the team strength & pay them better. In this way the money planned by the management for expenditure is still being utilized but for the benefit of growing the business & motivation & performance incentives of the employees.

Conclusion

The learning that we got from this setup was that no matter what people say. No OS is perfect. Each has it's pros & cons. It'll be always a chicken and egg situation. People are more comfortable with proprietary systems b'cas it's what they've been using for a long time. But if you have an open mind & willing to learn a little than certainly adaptability & comfortability towards linux will increase.

Arun Tomar
Solution Enterprises
web: http://www.solutionenterprises.co.in