Software-as-a-Service (SaaS) is one of the most compelling and challenging IT and business innovations of the past two decades. Not surprisingly, SaaS is generating tremendous interest, heated debate, and a broad spectrum of opinion regarding its impact on users and vendors.
A new study from Saugatuck Technology, SaaS 2.0: Software-as-a-Service as Next-Gen Business Platform, shows that SaaS is at a fundamental "tipping point" between the current generation of software functionality delivered as a cost-effective service - or "SaaS 1.0" - and the emerging generation of blended software, infrastructure, and business services arrayed across multiple usage and delivery platforms and business models or "SaaS 2.0."
The move to SaaS 2.0 will bring with it new business trends and key points of caution for users and vendors alike.