summit

The NASSCOM’s annual India ITES-BPO Strategy Summit 2007, the country’s premier conference on the rapid growth industry, will take place in Bangalore from 6 - 7 August 2007.

The summit this year will provide a bird’s eye view of the IT-BPO sector and its transformation over the past few years. Besides logging in a radical growth of around 32 percent and notching up revenues of around US$ 8.3 billion in 2006-07, the Indian ITES-BPO industry also matured in terms of the services it began providing to global clients. From a situation where ITES-BPO organizations were predominantly into basic data entry tasks, today, the industry has graduated to a high proportion of voice-based services and a range of back-office processing activities.

The industry is witnessing an increasing emphasis on the cost-plus, additional strategic levers that it can deliver include innovation of the underlying business process being outsourced, improved competitive positioning, managing customer expectations, elevation of the strategic role of the retained organisation, optimal resource allocation, support for globalisation of their businesses, and technology support and access.

The Summit will provide insights on the following :

• The findings of NASSCOM’s ITES-BPO Landscape Study
• Customer acquisition and its contribution towards the ITES-BPO growth story
• The expansion witnessed in the scope of services provided by Indian IT-BPO companies
• The migration by service providers towards increasingly complex, high value processes, involving rule-based decision-making
• The emergence of “high-end” Knowledge-based processes such as financial services research support and analysis, econometrics, data analytics and modeling, business/corporate research/competitive intelligence, legal services, animation and game development services and medical transcription services on the radars of Indian vendors
• Delivery of BPO services across a range of verticals including Finance and Accounting (F&A), Customer Interaction Services (CIS) and Human Resource Administration (HRA)
• Best practices and insights on talent management, performance management, technology, ROI and contracts

The NASSCOM India ITES-BPO Strategy Summit 2007 will spotlight well-known thought gurus, eminent speakers and analysts, who will share this as a common platform to talk about :

• The opportunities within the existing vertical segments
• How ITES-BPO companies can not only grow these markets, but also achieve finer segmentation and identify sub-verticals that open up new business opportunities
• The new geographies, beyond the US and UK that can be developed by Indian BPOs
• The opportunities presented by the Indian domestic market for BPO services
• How companies strong in the IT services space, can leverage this link to provide integrated IT-BPO offerings to customers
• Role that account management and investments in front-end activities such as sales and marketing can play in enabling BPOs to build differentiators in the market
• The need for ITES-BPO companies to adopt a Global Delivery Model and take the multi-sourcing approach - how this model can be deployed and scaled by BPOs, with multiple centers in India and overseas

Who Should Attend?

• Business Strategists, IT and ITES Professionals
  CIOs, CFOs, COO, CTOs and anyone who has a key decision making role in the organization
• Business Executives
  HR heads, Quality and Marketing professionals and those who influence implementation of enterprise strategies
• Analysts and Thought Leaders
• Market and financial gurus, Strategy and technology analysts
• Senior government and state government officials
• IT Managers, senior officials
• Venture capitalists/fund managers/investment bankers
• International Buyers
• Support Service providers : Real estate companies, infrastructure solution providers, telecom solution providers, IT hardware and networking companies who want to network with ITES-BPO companies

Attendee Profile - NASSCOM’s ITES-BPO Strategy Summit 2006

In an effort to increase broadband penetration in the country, the first ever National Broadband Policy has set a substantial target.

In the past year, telecom operators have provided considerable number of broadband connections which clearly indicates the growth of broadband in India. However, before the big broadband opportunity really becomes a revolution, stakeholders must work towards creating the right environment, build right strategies and take right initiatives.

The India Broadband Summit 2006 is an effort to bring together all stake-holders on to a single platform to discuss challenges and

After a well spent day with Internet and Mobile luminaries on Day 1 of IAMAI - Digital Summit, Day 2 too was packed with exciting speakers with exciting content.

Following were the key highlights of Day 2

Session 1: Integrating Online into the Traditional Media Mix:

Online marketing has evolved in the US, which earns 50 percent of its revenue from online advertisements and sales. India, in comparison is yet to tap the opportunities available on online advertising and marketing. India is a very young country, and the marketers will have to tap the youth market to promote online advertising. There is a need for adequate broadband to help the online advertising industry grow, panelists of this session unanimously felt.

I and my colleages are attending this super event in Mumbai, a must attend for anyone seeking mega E-commerce and dotcom dreams.
It will be held on 17th and 18th January 2006 at the Hotel Grand Maratha, Mumbai.

Introduction

• The event is an initiative to promote and boost the domestic Internet Economy.
• Focused sessions, presentations and discussions, led by experts, it is an information sharing and business networking opportunity for Internet Users and internet service providers.
• The objective is to absorb and share insights on challenges and strategies for internet investment decisions, effective implementation pertaining to Internet Access, Content, Commerce, Communication and maximizing returns on the web.

Summit Agenda