IT Infrastructure management

ITIL, the latest and the hottest in certification !!!

It has caught the fancy of almost everyone in IT :)

But what is it and why do you need to get into ITIL is a doubt that haunts alomst everyone....

Well, i tought with my time in implementing ITIL and learning on the job, a little clarity would be welcome by all IT'ers :)

ITIL is actually a set of 5 books that describe IT implementation BEST Practices which have been collected over time and by the master practitioners.