The love affair between UK business leaders and Indian IT service providers shows no signs of waning, and nor does the popularity of India as a global sourcing destination, according to the findings of a national UK study.

The ‘Outsourcing Service Provider Performance Study 2007/08’, undertaken by leading independent sourcing advisory firm EquaTerra, reveals that 100 percent of UK businesses currently offshoring all or part of their IT functions are using India as one of their locations, and are planning to continue with this strategy.

The study also indicated a strong degree of client satisfaction with Indian companies in comparison to more traditional US or European based service providers.

“Business people are making the decision to outsource to India because they can’t find the same resources in the UK” said Phil Morris, Managing Director of EquaTerra Europe.

“Indian firms such as Wipro and TCS are achieving real satisfaction in providing skills, flexibility and quality of work and the globalization of services will require larger, more global suppliers such as Accenture, IBM and HP to reposition their overall delivery models and structures in order to keep pace with newer market entrants” Morris said.

The study, undertaken annually, evaluates £34 billion worth of UK IT sourcing contracts. This is equivalent to three-quarters of the total current UK IT sourcing market and covers more than 300 unique client-provider relationships and twenty service providers.

The ‘Outsourcing Service Provider Performance Study 2007’,researched 110 of the top IT spending contracts in the UK and explored their perceptions of their outsourcing providers, their satisfaction with performance and their plans for future contracts. Study participants are senior level representatives (CFO, CIO or their direct report) within client companies, who outsource all or part of their IT functions and processes.